Outage in Gorgias
BigCommerce webhooks are down
Resolved Major
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Outage Details
BigCommerce have an outage regarding the webhooks: https://status.bigcommerce.com/.
The impact is that the widget data is not getting updated for the BigCommerce integrations. All the accounts are affected by this issue.
We are following BigCommerce status page and we are going to post an update in the following 2 hours.
Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 05/12/2025 11:02AM
This incident has been resolved.
IDENTIFIED
about 8 hours ago - at 05/12/2025 10:52AM
BigCommerce is working on a fix for the webhooks.
We are going to post an update in the following 2 hours.
INVESTIGATING
about 8 hours ago - at 05/12/2025 10:50AM
BigCommerce have an outage regarding the webhooks: https://status.bigcommerce.com/.
The impact is that the widget data is not getting updated for the BigCommerce integrations. All the accounts are affected by this issue.
We are following BigCommerce status page and we are going to post an update in the following 2 hours.
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