Outage in Gorgias

Voice Answer Banner Issue

Resolved Major

June 25, 2025 - Started 10 months ago - Lasted about 2 hours
Official incident page

Incident Report

Dear Users, We want to inform you about a recent incident affecting the call banner on our platform, which caused disruptions in receiving calls. The banner at the bottom of the screen was replaced by a black line, impacting functionality. We have deployed a fix and the issue has been mitigated. To ensure that you can receive calls without any further interruptions, we kindly ask you to refresh your page. Thank you for your understanding and patience. If you continue to experience any issues, please do not hesitate to reach out to our support team.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 06/25/2025 04:39PM

A fix has been deployed, and normal functionality has been restored.
To ensure everything works smoothly, please refresh your page.

MONITORING 10 months ago - at 06/25/2025 02:36PM

Dear Users,

We want to inform you about a recent incident affecting the call banner on our platform, which caused disruptions in receiving calls. The banner at the bottom of the screen was replaced by a black line, impacting functionality.

We have deployed a fix and the issue has been mitigated.

To ensure that you can receive calls without any further interruptions, we kindly ask you to refresh your page.

Thank you for your understanding and patience. If you continue to experience any issues, please do not hesitate to reach out to our support team.

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