Outage in Gorgias

AI Agent Excessive Handover - Third Party Failures

Resolved Major

July 03, 2025 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing a high AI Agent handover rate due to a third-party outage. Our team is actively investigating this matter. Thank you for your understanding.

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Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/03/2025 04:58PM

We are pleased to inform you that the incident affecting AI Agent has been resolved. The issue was caused by a third-party outage, which resulted in a high handover rate.

The third-party has since resolved the outage, and all services are now functioning normally. We appreciate your patience during this time and are committed to ensuring a reliable experience moving forward.

Thank you for your understanding.

INVESTIGATING 10 months ago - at 07/03/2025 03:50PM

We are currently experiencing a high error rate in the knowledge recommender service.
Many requests to the system are failing due to an outage with a third-party hosting service.
Our team is actively investigating this matter.

IDENTIFIED 10 months ago - at 07/03/2025 03:48PM

We are currently experiencing a high AI Agent handover rate due to a third-party outage. Our team is actively investigating this matter.

Thank you for your understanding.

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