Outage in Gorgias

Reporting dashboards are not loading

Resolved Major

July 17, 2025 - Started 9 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing an issue with our Reporting service on the production environment. Users may notice that reporting dashboards are not loading due to a high non-success status code rate at our helpdesk-web reporting endpoint. This is caused by a deployment failure that has resulted in the analytics not being served. Our engineering team is actively investigating the situation. We understand the impact this may have on your reporting needs and are working to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide further updates as they become available.

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Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/17/2025 10:33AM

This incident has been resolved. All reporting dashboards are now working fine again.

IDENTIFIED 9 months ago - at 07/17/2025 09:18AM

We are currently experiencing an issue with our Reporting service on the production environment. Users may notice that reporting dashboards are not loading due to a high non-success status code rate at our helpdesk-web reporting endpoint. This is caused by a deployment failure that has resulted in the analytics not being served.
Our engineering team is actively investigating the situation. We understand the impact this may have on your reporting needs and are working to resolve this issue as quickly as possible.
Thank you for your patience and understanding. We will provide further updates as they become available.

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