Outage in Gorgias
Some voice calls are not routed to available agents
Resolved MinorIncident Report
We are currently addressing an issue where Voice calls are not being routed to available agents, despite agent availability.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 07/21/2025 07:52AM
This incident has been resolved.
MONITORING
9 months ago - at 07/18/2025 09:52PM
A possible root cause of the issue has been detected and fix implemented. We are monitoring the results.
INVESTIGATING
9 months ago - at 07/18/2025 03:18PM
We are currently addressing an issue where Voice calls are not being routed to available agents, despite agent availability.
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