Outage in Gorgias

An incident with a third party provider is causing cascading issues for Gorgias service

Resolved Major
July 18, 2025 - Started 8 days ago - Lasted about 2 hours
Official incident page

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Outage Details

An incident impacting Google services is causing cascading issues for Gorgias services. * You may experience delays in receiving Chat messages. * You may experience delays in receiving emails from and sending emails to gmail. * Your GMail integrations might get disconnected. * Help Center contact form might fail to submit. * You may experience delays in Shopify webhooks. Our team is actively working on mitigating those issues.
Components affected
Gorgias Shopify integration Gorgias Gmail
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 07/18/2025 06:29PM

The third party incident has been resolved, and Gorgias services are back to normal since 17:00 UTC (10:00 PDT / 13:00 EDT / 19:00 CEST).

MONITORING 8 days ago - at 07/18/2025 04:05PM

An incident impacting Google services is causing cascading issues for Gorgias services.

* You may experience delays in receiving Chat messages.
* You may experience delays in receiving emails from and sending emails to gmail.
* Your GMail integrations might get disconnected.
* Help Center contact form might fail to submit.
* You may experience delays in Shopify webhooks.

Our team is actively working on mitigating those issues.

Latest Gorgias outages

Third party service degradation - 2 days ago
Temporary phone outage - 3 days ago
Some voice calls are not routed to available agents - 8 days ago
Reporting dashboards are not loading - 9 days ago
Delays in message and ecommerce data processing - 11 days ago

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