Outage in Gorgias
High error rate accessing endpoints on our us-east4 cluster
Resolved MajorIncident Report
Our team has identified a high error rate accessing several resources on one of our clusters. This seems to be related to a high load on our database.
We're actively investigating and working towards mitigating this. We apologise for any inconvenience caused.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 08/29/2025 04:01PM
We can confirm that the error rate has now dropped on this cluster and users should not be facing any issues here.
MONITORING
8 months ago - at 08/29/2025 03:35PM
The error rate is now dropping and we're actively monitoring the systems.
Users should no longer face issues accessing their tickets.
INVESTIGATING
8 months ago - at 08/29/2025 03:30PM
Our team has identified a high error rate accessing several resources on one of our clusters. This seems to be related to a high load on our database.
We're actively investigating and working towards mitigating this. We apologise for any inconvenience caused.
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