Outage in Gorgias

Users are not able to export ticket metrics Drilldown

Resolved Major
September 09, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified the issues. We are working on the fix.
Components affected
Gorgias REST API

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/09/2025 07:41PM

Fix has been deployed to all clusters. Users are able to export ticket metrics drilldowns again.

MONITORING about 1 month ago - at 09/09/2025 07:28PM

A fix has been implemented and deployed.

IDENTIFIED about 1 month ago - at 09/09/2025 06:37PM

We have identified the issues. We are working on the fix.

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