Outage in Gorgias

Delays in the processing of tickets across most customers

Resolved Major

September 14, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our team has identified an issue with the processing of tickets, including rules and outbound messages, affecting a subset of customers. As of now, the issue has been mitigated, and we are monitoring the situation closely to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your understanding.

Components affected

Gorgias us-east4-65cd Gorgias Email

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/14/2025 10:04PM

We can now confirmed that users are no longer affected by this issue and as such the incident is now resolved.

The incident would have affected most core aspects of the ticket pipeline on the cluster including: processing of rules, responses from AI Agent, as well as outbound messages.

We apologize for the inconvenience caused.

MONITORING 7 months ago - at 09/14/2025 09:15PM

Our team has identified an issue with the processing of tickets, including rules and outbound messages, affecting a subset of customers.

As of now, the issue has been mitigated, and we are monitoring the situation closely to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your understanding.

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