Outage in Gorgias
Shopify live updates issue
Resolved Major
Need to monitor Gorgias outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Gorgias, and never miss an outage again.
Start Free Trial
Outage Details
We are aware of the Shopify data not being in sync with the Helpdesk due to a webhooks issue.
Currently, we are investigating the issue.
We will provide an update in 2 hours.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/18/2025 08:42PM
The issue is now solved.
All the data is now in place and the Helpdesk is not impacted anymore.
IDENTIFIED
2 days ago - at 09/18/2025 06:36PM
The recovery process for the missing data is still running. We are monitoring the progress.
We will provide an update in 2 hours.
IDENTIFIED
2 days ago - at 09/18/2025 04:42PM
The recovery process for the missing data is still running. We are monitoring the progress.
We will provide an update in 2 hours.
IDENTIFIED
2 days ago - at 09/18/2025 02:39PM
The recovery process for the missing data is still running. We are monitoring the progress.
We will provide an update in 2 hours.
IDENTIFIED
2 days ago - at 09/18/2025 12:54PM
The recovery process for the missing data is still running. We are monitoring the progress.
We will provide an update in 2 hours.
IDENTIFIED
2 days ago - at 09/18/2025 11:09AM
We started the recovery process for the missing data and we are monitoring the progress.
We will provide an update in 2 hours.
IDENTIFIED
3 days ago - at 09/18/2025 08:14AM
We’ve identified the issue that caused Shopify live data to fall out of sync with the Helpdesk and have mitigated its impact.
Please note that some Helpdesk data may still be out of sync with Shopify. Our team is actively working on a full resolution.
We’ll share another update in 2 hours.
INVESTIGATING
3 days ago - at 09/18/2025 07:13AM
We are aware of the Shopify data not being in sync with the Helpdesk due to a webhooks issue.
Currently, we are investigating the issue.
We will provide an update in 2 hours.
Latest Gorgias outages
Users are not able to export ticket metrics Drilldown - 11 days ago
Chat and AI Agent features are currently unavailable - 18 days ago
Drilldown export feature not working - 25 days ago
Never Miss Third-Party Downtime with the best Status Aggregator
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4480 services available
Integrations with
