Outage in Gorgias

Agent are not able to cancel order from gorgias

Resolved Minor
September 22, 2025 - Started 29 days ago - Lasted about 10 hours
Official incident page

Incident Report

We’re currently experiencing an issue where agents are unable to cancel orders from Gorgias. Our engineering team is actively investigating and working on a fix. We’ll provide the next update in 2 hours or sooner if we have more information.
Components affected
Gorgias Shopify integration

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 09/22/2025 06:45PM

This incident has been resolved.

MONITORING 29 days ago - at 09/22/2025 04:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 29 days ago - at 09/22/2025 03:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 29 days ago - at 09/22/2025 10:58AM

We’ve identified the root cause of the issue preventing agents from cancelling orders in Gorgias. Our engineering team is now implementing a fix.

We’ll share the next update in 2 hours or sooner once the fix is deployed.

INVESTIGATING 29 days ago - at 09/22/2025 09:15AM

We’re currently experiencing an issue where agents are unable to cancel orders from Gorgias. Our engineering team is actively investigating and working on a fix.

We’ll provide the next update in 2 hours or sooner if we have more information.

Latest Gorgias outages

Delay processing Shopify updates - about 9 hours ago
Delay with processing Chat messages, AI agent answers and executing Flows - about 9 hours ago
Chat and Ai Agent Services Disruption - about 9 hours ago
The signup page is not responding - about 12 hours ago
Some customers's billing information are not available - about 20 hours ago

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