Outage in Gorgias

Agent are not able to cancel order from gorgias

Resolved Minor
September 22, 2025 - Started about 11 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

We’re currently experiencing an issue where agents are unable to cancel orders from Gorgias. Our engineering team is actively investigating and working on a fix. We’ll provide the next update in 2 hours or sooner if we have more information.
Components affected
Gorgias Shopify integration
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 09/22/2025 06:45PM

This incident has been resolved.

MONITORING about 4 hours ago - at 09/22/2025 04:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 5 hours ago - at 09/22/2025 03:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 9 hours ago - at 09/22/2025 10:58AM

We’ve identified the root cause of the issue preventing agents from cancelling orders in Gorgias. Our engineering team is now implementing a fix.

We’ll share the next update in 2 hours or sooner once the fix is deployed.

INVESTIGATING about 11 hours ago - at 09/22/2025 09:15AM

We’re currently experiencing an issue where agents are unable to cancel orders from Gorgias. Our engineering team is actively investigating and working on a fix.

We’ll provide the next update in 2 hours or sooner if we have more information.

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