Outage in Gorgias

Agent are not able to cancel order from gorgias

Resolved Minor

September 22, 2025 - Started 7 months ago - Lasted about 10 hours
Official incident page

Incident Report

We’re currently experiencing an issue where agents are unable to cancel orders from Gorgias. Our engineering team is actively investigating and working on a fix. We’ll provide the next update in 2 hours or sooner if we have more information.

Components affected

Gorgias Shopify integration

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/22/2025 06:45PM

This incident has been resolved.

MONITORING 7 months ago - at 09/22/2025 04:37PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 09/22/2025 03:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 09/22/2025 10:58AM

We’ve identified the root cause of the issue preventing agents from cancelling orders in Gorgias. Our engineering team is now implementing a fix.

We’ll share the next update in 2 hours or sooner once the fix is deployed.

INVESTIGATING 7 months ago - at 09/22/2025 09:15AM

We’re currently experiencing an issue where agents are unable to cancel orders from Gorgias. Our engineering team is actively investigating and working on a fix.

We’ll provide the next update in 2 hours or sooner if we have more information.

Latest Gorgias outages

europe-west1-c511 cluster experiencing partial outage - 7 days ago

Some customers may experience delayed ticket and order updates or missing data - 7 days ago

No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4 - 8 days ago

Customers' search not up to date - 10 days ago

Automation Rules Not Triggering - 13 days ago

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