Outage in Gorgias
Agent messages not sending
Resolved Major
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Outage Details
We've noticed the issue when sending an agent message and it loading and never sending. This issue is currently being investigated
Latest Updates ( sorted recent to last )
RESOLVED
about 22 hours ago - at 09/24/2025 01:48AM
This incident has been resolved.
IDENTIFIED
about 22 hours ago - at 09/24/2025 01:42AM
We have identified the root cause of the delays in sending messages. Our engineering team is actively working on implementing a fix to restore normal functionality. We will provide further updates as progress is made.
INVESTIGATING
about 22 hours ago - at 09/24/2025 01:20AM
We are continuing to investigate the delays in sending messages through our chat service. Our team is working to narrow down the root cause and will share further updates as soon as we have more information. We appreciate your patience as we work to restore normal functionality
INVESTIGATING
about 23 hours ago - at 09/24/2025 12:33AM
We've noticed the issue when sending an agent message and it loading and never sending. This issue is currently being investigated
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