Outage in Gorgias
Help Center returning 404
Resolved MajorIncident Report
Some help centers are returning 404's, we are aware of the issue and are currently investigating. Our team is actively investigating the issue and has escalated the matter to ensure a swift resolution.
We understand the inconvenience this may cause and appreciate your patience as we work to restore normal functionality
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 09/24/2025 12:54PM
This incident has been resolved.
MONITORING
26 days ago - at 09/24/2025 12:48PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
26 days ago - at 09/24/2025 12:26PM
We've identified the root cause of the issue and are actively mitigating it
INVESTIGATING
26 days ago - at 09/24/2025 12:17PM
Some help centers are returning 404's, we are aware of the issue and are currently investigating. Our team is actively investigating the issue and has escalated the matter to ensure a swift resolution.
We understand the inconvenience this may cause and appreciate your patience as we work to restore normal functionality
Latest Gorgias outages
Some customers's billing information are not available - about 2 hours ago
Voice and SMS Services Disruption - about 2 hours ago
Help centers are not loading - 5 days ago
Delays in data processing - 20 days ago
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