Outage in Gorgias

Partial outage on Helpdesk in us-east1-635c cluster

Resolved Major
September 25, 2025 - Started 25 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing issues that are causing delays in processing ticket-related actions
Components affected
Gorgias us-east1-main

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 09/25/2025 04:39PM

This incident has been resolved.

MONITORING 25 days ago - at 09/25/2025 03:46PM

We're continuing to replay webhook events to catch up with several hours of partial or complete outage on the impacted cluster.

MONITORING 25 days ago - at 09/25/2025 12:58PM

A fix has been implemented and we are monitoring the results.

Webhooks are delayed due to the time we went under maintenance, they are currently catching up and we'll give an update once the situation is back to normal.

IDENTIFIED 25 days ago - at 09/25/2025 12:03PM

We've identified the issue and need to proceed to an urgent maintenance on the impacted cluster to apply a configuration change.

IDENTIFIED 25 days ago - at 09/25/2025 11:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED 25 days ago - at 09/25/2025 11:35AM

We have identified the source of the issue, and working on a fix.

INVESTIGATING 25 days ago - at 09/25/2025 11:27AM

We are continuing to investigate this issue.

INVESTIGATING 25 days ago - at 09/25/2025 11:24AM

We are currently experiencing issues that are causing delays in processing ticket-related actions

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