Outage in Gorgias

Partial outage on Helpdesk in us-east1-635c cluster

Resolved Major

September 25, 2025 - Started 7 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing issues that are causing delays in processing ticket-related actions

Components affected

Gorgias us-east1-main

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/25/2025 04:39PM

This incident has been resolved.

MONITORING 7 months ago - at 09/25/2025 03:46PM

We're continuing to replay webhook events to catch up with several hours of partial or complete outage on the impacted cluster.

MONITORING 7 months ago - at 09/25/2025 12:58PM

A fix has been implemented and we are monitoring the results.

Webhooks are delayed due to the time we went under maintenance, they are currently catching up and we'll give an update once the situation is back to normal.

IDENTIFIED 7 months ago - at 09/25/2025 12:03PM

We've identified the issue and need to proceed to an urgent maintenance on the impacted cluster to apply a configuration change.

IDENTIFIED 7 months ago - at 09/25/2025 11:40AM

We are continuing to work on a fix for this issue.

IDENTIFIED 7 months ago - at 09/25/2025 11:35AM

We have identified the source of the issue, and working on a fix.

INVESTIGATING 7 months ago - at 09/25/2025 11:27AM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/25/2025 11:24AM

We are currently experiencing issues that are causing delays in processing ticket-related actions

Latest Gorgias outages

europe-west1-c511 cluster experiencing partial outage - 7 days ago

Some customers may experience delayed ticket and order updates or missing data - 7 days ago

No live updates on Helpdesks hosted europe-west3-86c1 and europe-west4-e7f4 - 8 days ago

Customers' search not up to date - 10 days ago

Automation Rules Not Triggering - 13 days ago

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