Outdated views and data processing delay for subset of customers

This incident has been resolved.

Mitigations were applied around 21:00 UTC, leading to data showing the latest results.

We are continuing to work on system recovery for affected components and monitoring the results.

Out of date data in some application views for some customers.

Impact:
- Users may encounter issues with ticket views showing incomplete or old data.
- The AI agent functionality may also be affected, though we are still evaluating potential impacts.

Current Status:
- Our engineering team is actively working to resolve the issue.
Next Steps:
- We are monitoring the situation closely and will update you as we gather more information.
- Please check this status page for ongoing updates.

We apologize for the inconvenience and appreciate your patience as we work to resolve this matter. If you have any immediate concerns, please don’t hesitate to reach out to our support team.