Outage in Gorgias

Delays in data processing

Resolved Major
September 26, 2025 - Started 24 days ago - Lasted about 14 hours
Official incident page

Incident Report

We are currently investigating this issue. Some features might have outdated information.

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Latest Updates ( sorted recent to last )
RESOLVED 24 days ago - at 09/26/2025 08:02PM

This incident has been resolved.

MONITORING 24 days ago - at 09/26/2025 03:06PM

As of 06:41 UTC, the incident has been mitigated and all systems are operational, and features are functioning normally.

Our team is actively monitoring the situation and implementing long-term fixes to prevent recurrence.

Your experience is important to us, and we appreciate your understanding during this time. Thank you for your patience. If you have any questions or concerns, please feel free to reach out.

MONITORING 24 days ago - at 09/26/2025 09:08AM

We confirm that the situation is normal from a user perspective.

However, the recovery steps we took put us in a non-nominal situation that needs further investigation to perform full incident resolution.

MONITORING 24 days ago - at 09/26/2025 06:41AM

We have applied a configuration change, leading to data showing the latest results.

We are continuing to work on system recovery for affected components and monitoring the results.

INVESTIGATING 24 days ago - at 09/26/2025 05:59AM

We are currently investigating this issue. Some features might have outdated information.

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