Outage in Gorgias

Agent messages stuck in pending state

Resolved Major

September 28, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We've noticed an issue of agent messages getting stuck at pending when being sent. Our team is actively investigating the issue and has escalated the matter to ensure a swift resolution. We understand the inconvenience this may cause and appreciate your patience as we work to restore normal functionality. We will provide updates as they become available. Thank you for your understanding

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/28/2025 09:57PM

This incident has been resolved.

MONITORING 7 months ago - at 09/28/2025 09:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 09/28/2025 08:23PM

Our team continues to investigate the issue causing some agent messages to remain stuck in a pending state. We’re actively working with priority to identify the root cause and implement a fix.

We know how disruptive this is and truly appreciate your patience and understanding. We’ll share more updates as soon as we have additional information.

INVESTIGATING 7 months ago - at 09/28/2025 07:34PM

We've noticed an issue of agent messages getting stuck at pending when being sent.
Our team is actively investigating the issue and has escalated the matter to ensure a swift resolution.
We understand the inconvenience this may cause and appreciate your patience as we work to restore normal functionality.
We will provide updates as they become available. Thank you for your understanding

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