Outage in Gorgias

Delay processing Shopify updates

Resolved Major
October 21, 2025 - Started 5 days ago - Lasted about 3 hours
Official incident page

Incident Report

We continued to monitor and measure the performance of the workaround that we set in place. We managed to process all the messages from Shopify, so there shouldn't be any more delays. We are still monitoring the situation and making sure that the impact is minimal.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 10/21/2025 11:56AM

All the systems are now fully operational.

MONITORING 5 days ago - at 10/21/2025 09:27AM

We continued to monitor and measure the performance of the workaround that we set in place. We managed to process all the messages from Shopify, so there shouldn't be any more delays.

We are still monitoring the situation and making sure that the impact is minimal.

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