Outage in Gorgias

Instagram comments are not being syncronized

Resolved Major
November 19, 2025 - Started 6 days ago - Lasted about 19 hours
Official incident page

Incident Report

As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.
Components affected
Gorgias Instagram comments

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 11/20/2025 04:17PM

The issue affecting Instagram comments and mentions has been resolved. All data is now syncing normally. Thanks for your patience while we monitored the situation.

MONITORING 5 days ago - at 11/20/2025 10:43AM

We’re still monitoring the situation and awaiting a response from Meta regarding data recovery. New comments and mentions should now synchronize without any issues.

MONITORING 5 days ago - at 11/20/2025 07:02AM

As of 3:30 AM (UTC), we are once again receiving Meta notifications for Instagram content. Notification traffic has remained stable since then. We are verifying that no data is missing and will continue to monitor the situation closely.

IDENTIFIED 6 days ago - at 11/19/2025 09:36PM

We’ve identified that the issue originates on Meta’s side. In addition to comments, mentions in comments and stories are also affected. We’ve reached out to Meta for more information and will provide updates as soon as we have them.

IDENTIFIED 6 days ago - at 11/19/2025 09:18PM

As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.

IDENTIFIED 6 days ago - at 11/19/2025 09:16PM

As of Nov 19, 2025 at 20:45:25 UTC, we’ve stopped receiving notifications from Meta, which is currently affecting Instagram comments. We’re investigating the issue and will share updates as soon as we have more information.

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