Outage in Gorgias

AI Agent degraded experience

Resolved Major
November 27, 2025 - Started 19 days ago - Lasted 31 minutes
Official incident page

Incident Report

We experienced an interruption due to an outage from one of our third-party providers. The provider has partially recovered and service performance has improved. Our systems are recovering, and we are continuing to monitor the situation closely to ensure full stability.

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Latest Updates ( sorted recent to last )
RESOLVED 19 days ago - at 11/27/2025 10:16AM

The third-party service has now fully recovered, and we are no longer experiencing any impact. AI agent systems are operating normally.

MONITORING 19 days ago - at 11/27/2025 09:45AM

We experienced an interruption due to an outage from one of our third-party providers. The provider has partially recovered and service performance has improved. Our systems are recovering, and we are continuing to monitor the situation closely to ensure full stability.

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