Outage in Gorgias

Live updates on events may not pop up as expected

Resolved Major
November 28, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual. We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Components affected
Gorgias Web App

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/28/2025 10:44PM

The incident as been resolved since 17:00 ET and all systems are functional.

MONITORING about 1 month ago - at 11/28/2025 09:02PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED about 1 month ago - at 11/28/2025 08:14PM

Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.

We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.

IDENTIFIED about 1 month ago - at 11/28/2025 08:13PM

Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.

We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.

IDENTIFIED about 1 month ago - at 11/28/2025 08:06PM

Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.

We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.

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Delay in Knowledge updates sync for AI Agent - 28 days ago
Knowledge sync delay to AI Agent - 28 days ago

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