Outage in Gorgias
Live updates on events may not pop up as expected
Resolved MajorIncident Report
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 11/28/2025 10:44PM
The incident as been resolved since 17:00 ET and all systems are functional.
MONITORING
3 months ago - at 11/28/2025 09:02PM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
3 months ago - at 11/28/2025 08:14PM
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
IDENTIFIED
3 months ago - at 11/28/2025 08:13PM
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
IDENTIFIED
3 months ago - at 11/28/2025 08:06PM
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Latest Gorgias outages
The chat application is unavailable - 2 days ago
Bad gateway error when accessing the helpdesk - 2 days ago
Analytics delayed for some users - 2 days ago
Delayed processing of messages and automated actions - 2 days ago
AI Agent degraded performance - 9 days ago
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