Outage in Gorgias
Live updates on events may not pop up as expected
Resolved MajorIncident Report
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 11/28/2025 10:44PM
The incident as been resolved since 17:00 ET and all systems are functional.
MONITORING
17 days ago - at 11/28/2025 09:02PM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
17 days ago - at 11/28/2025 08:14PM
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
IDENTIFIED
17 days ago - at 11/28/2025 08:13PM
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
IDENTIFIED
17 days ago - at 11/28/2025 08:06PM
Live updates one real time events (e.g "Ticket created", "Sarah is typing", "Customer updated" etc) may be delayed or not shown as expected. This does not affect the operations themselves, which are operating as usual.
We are currently investigating the issue and working on a solution. Thanks for your patience while we're working on solving the situation.
Latest Gorgias outages
Slowness on Helpdesk - about 15 hours ago
Delay in Knowledge updates sync for AI Agent - 6 days ago
Knowledge sync delay to AI Agent - 6 days ago
Instability with real time updates - 13 days ago
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