Outage in Gorgias
Shopify orders data sync is delayed in search and AI Shopping assistant ...
Resolved MinorIncident Report
- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date
We identified the issue and are working on the solution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 12/02/2025 11:30AM
Incident was resolved.
MONITORING
2 months ago - at 12/02/2025 08:37AM
Mitigated the issues, monitoring the issue.
- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date
We identified the issue and are working on the solution.
MONITORING
2 months ago - at 12/02/2025 05:50AM
Mitigated the issues, monitoring the issue.
- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date
We identified the issue and are working on the solution.
MONITORING
2 months ago - at 12/02/2025 04:45AM
Mitigated the issues, monitoring the issue.
- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date
We identified the issue and are working on the solution.
IDENTIFIED
2 months ago - at 12/02/2025 02:44AM
- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date
We identified the issue and are working on the solution.
Latest Gorgias outages
Cloudflare incident affecting helpdesk (US clusters) - 5 days ago
Helpdesk web application slowness - about 1 month ago
Increased error rate and delayed message processing - about 2 months ago
Slowness on Helpdesk - about 2 months ago
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