Outage in Gorgias

Shopify orders data sync is delayed in search and AI Shopping assistant ...

Resolved Minor
December 02, 2025 - Started 14 days ago - Lasted about 9 hours
Official incident page

Incident Report

- Searching for customers by order number might return outdated results. - AI Shopping assistant stats might not be up-to-date We identified the issue and are working on the solution.
Components affected
Gorgias Web App

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 12/02/2025 11:30AM

Incident was resolved.

MONITORING 14 days ago - at 12/02/2025 08:37AM

Mitigated the issues, monitoring the issue.

- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.

MONITORING 14 days ago - at 12/02/2025 05:50AM

Mitigated the issues, monitoring the issue.

- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.

MONITORING 14 days ago - at 12/02/2025 04:45AM

Mitigated the issues, monitoring the issue.

- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.

IDENTIFIED 14 days ago - at 12/02/2025 02:44AM

- Searching for customers by order number might return outdated results.
- AI Shopping assistant stats might not be up-to-date

We identified the issue and are working on the solution.

Latest Gorgias outages

Slowness on Helpdesk - about 15 hours ago
Delay in Knowledge updates sync for AI Agent - 6 days ago
Knowledge sync delay to AI Agent - 6 days ago
Several Gorgias components down due to a third-party provider outage - 11 days ago
Instability with real time updates - 13 days ago

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