Outage in Gorgias
Slowness on Helpdesk
Resolved MajorIncident Report
We are currently investigating the issue.
Components affected
Gorgias Web AppNeed to monitor Gorgias outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 11 hours ago - at 12/15/2025 09:53PM
The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated.
Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.
MONITORING
about 19 hours ago - at 12/15/2025 02:33PM
Following several actions on the production, we are monitoring the results closely. Don’t hesitate to reach out to the support team to notify them of any slowness you might experience further.
INVESTIGATING
about 19 hours ago - at 12/15/2025 01:42PM
We’re currently investigating the issue and working to gain clarity on the root cause.
INVESTIGATING
about 20 hours ago - at 12/15/2025 12:47PM
We are currently investigating the issue.
Latest Gorgias outages
Delay in Knowledge updates sync for AI Agent - 6 days ago
Knowledge sync delay to AI Agent - 7 days ago
Instability with real time updates - 14 days ago
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