Outage in Gorgias

Slowness on Helpdesk

Resolved Major
December 15, 2025 - Started about 20 hours ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating the issue.
Components affected
Gorgias Web App

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Latest Updates ( sorted recent to last )
RESOLVED about 11 hours ago - at 12/15/2025 09:53PM

The issue affecting real-time updates delivered via our real-time infrastructure has been mitigated.

Our team has scheduled upcoming work to improve the stability and performance of real-time updates across web and mobile clients.

MONITORING about 19 hours ago - at 12/15/2025 02:33PM

Following several actions on the production, we are monitoring the results closely. Don’t hesitate to reach out to the support team to notify them of any slowness you might experience further.

INVESTIGATING about 19 hours ago - at 12/15/2025 01:42PM

We’re currently investigating the issue and working to gain clarity on the root cause.

INVESTIGATING about 20 hours ago - at 12/15/2025 12:47PM

We are currently investigating the issue.

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