Outage in Gorgias

Increased error rate and delayed message processing

Resolved Major
December 17, 2025 - Started about 23 hours ago - Lasted about 1 hour
Official incident page

Incident Report

There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.
Components affected
Gorgias REST API Gorgias Web App

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Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 12/17/2025 04:19PM

After monitoring the situation for some time, we can confirm that this incident has been resolved.

MONITORING about 23 hours ago - at 12/17/2025 03:39PM

We've identified the issue and implemented a fix, we're now monitoring the situation to make sure it doesn't happen again.

INVESTIGATING about 23 hours ago - at 12/17/2025 03:15PM

There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.

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