Outage in Gorgias
Increased error rate and delayed message processing
Resolved MajorIncident Report
There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.
Need to monitor Gorgias outages?
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 12/17/2025 04:19PM
After monitoring the situation for some time, we can confirm that this incident has been resolved.
MONITORING
about 2 months ago - at 12/17/2025 03:39PM
We've identified the issue and implemented a fix, we're now monitoring the situation to make sure it doesn't happen again.
INVESTIGATING
about 2 months ago - at 12/17/2025 03:15PM
There are increased error rates and delayed message processing on one of our US clusters, we're investigating the problem.
Latest Gorgias outages
Cloudflare incident affecting helpdesk (US clusters) - 5 days ago
Helpdesk web application slowness - about 1 month ago
Slowness on Helpdesk - about 2 months ago
Delay in Knowledge updates sync for AI Agent - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 5450 services available
Integrations with
