Outage in Gorgias

Helpdesk web application slowness

Resolved Major
December 19, 2025 - Started about 8 hours ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating slowness on the helpdesk-web-app. Investigations are on-going but initial efforts have shown that it might be related to third-party extensions. If you experience heavily-degraded performance, you should be able to use the application without issues in incognito mode.
Components affected
Gorgias Web App

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Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 12/19/2025 02:13PM

We've identified the issue as being caused by third-party browser extensions.
If you experience slowness, please try disabling your browser extensions, then close the affected tab and reopen the app. Simply refreshing the tab may not fully resolve the issue.

INVESTIGATING about 8 hours ago - at 12/19/2025 08:52AM

We are currently investigating slowness on the helpdesk-web-app. Investigations are on-going but initial efforts have shown that it might be related to third-party extensions. If you experience heavily-degraded performance, you should be able to use the application without issues in incognito mode.

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