Outage in Gorgias
Increased error rate across our platform on us-east1-c94b
Resolved MajorIncident Report
We are currently experiencing issues on our platform that may impact users across most features of the application. You may notice errors during the usage of functionalities including ticket management, responding to inquiries, managing rules, and performing searches.
Our engineering and support teams are actively investigating the issue to identify the root cause.
We will provide updates as we gather more information. Thank you for your patience as we work to resolve this matter.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 01/14/2026 04:01PM
We can now confirm that users should no longer face any further impact to this end.
Apologies for the inconvenience caused.
MONITORING
3 days ago - at 01/14/2026 03:45PM
The issue seems to have been caused by a temporary issue on the database for this cluster. Our team is continuing to dig further into the root cause, however the impact is now mitigated and users should no longer face any further issues in using the platform.
INVESTIGATING
3 days ago - at 01/14/2026 03:29PM
We are currently experiencing issues on our platform that may impact users across most features of the application. You may notice errors during the usage of functionalities including ticket management, responding to inquiries, managing rules, and performing searches.
Our engineering and support teams are actively investigating the issue to identify the root cause.
We will provide updates as we gather more information. Thank you for your patience as we work to resolve this matter.
source IsDown
Gorgias service outage due to server errors
Reports started 8 minutes before official outage was reported
Users report inability to access Gorgias due to multiple 502 Gateway Errors and host errors, suggesting server issues.
Latest Gorgias outages
Helpdesk web application slowness - 29 days ago
Increased error rate and delayed message processing - about 1 month ago
Slowness on Helpdesk - about 1 month ago
Delay in Knowledge updates sync for AI Agent - about 1 month ago
Knowledge sync delay to AI Agent - about 1 month ago
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