Gorgias experienced a degradation in their AI Agent's knowledge base functionality, preventing it from properly fetching and searching content to provide accurate responses. The incident affected the AI Agent's ability to retrieve relevant articles for customer support interactions. The issue was resolved after 1.2 hours of service disruption.
This incident has been resolved.
We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.
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