Outage in Gorgias
AI Agent – Knowledge Base Degradation
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a degradation in their AI Agent's knowledge base functionality, preventing it from properly fetching and searching content to provide accurate responses. The incident affected the AI Agent's ability to retrieve relevant articles for customer support interactions. The issue was resolved after 1.2 hours of service disruption.
We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 02/28/2026 05:59PM
This incident has been resolved.
MONITORING
4 days ago - at 02/28/2026 04:47PM
We are currently experiencing a degradation affecting our AI Agent's ability to fetch and search knowledge base content. As a result, the AI Agent may struggle to retrieve relevant articles and provide accurate responses.
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