Outage in Gorgias

Knowledge Hub Impact / Recent tickets not up-to-date

Resolved Minor

March 02, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Gorgias experienced a delay in processing Knowledge Hub statistics, causing the "Impact" and "Recent tickets" sections to display outdated results for guidance articles, help center content, and snippets. The issue affected multiple components including the web app and several regional instances across us-east1 and us-east4. The incident was resolved after 1.8 hours with no data loss and all statistics restored to current status.

There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. "Impact" and "Recent tickets" sections of Knowledge Hub show outdated results. We are working to fix the issue.

Components affected

Gorgias us-east1-main Gorgias Web App Gorgias us-east4-65cd Gorgias us-east1-2607

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/02/2026 10:57AM

This incident has been resolved. There was no data loss, statistics are now up-to-date

IDENTIFIED 2 days ago - at 03/02/2026 09:36AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 days ago - at 03/02/2026 09:14AM

There is a delay in processing Knowledge (guidances, HC articles, snippets) statistics. "Impact" and "Recent tickets" sections of Knowledge Hub show outdated results.
We are working to fix the issue.

Latest Gorgias outages

AI Agent degraded performance - 2 days ago

AI Agent – Knowledge Base Degradation - 4 days ago

Ticket views not up-to-date - 29 days ago

Cloudflare incident affecting helpdesk (US clusters) - about 1 month ago

Increased error rate across our platform on us-east1-c94b - about 2 months ago

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