Outage in Gorgias

Delayed processing of messages and automated actions

Resolved Minor

March 09, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Gorgias experienced delays in message processing and automated actions due to an internal infrastructure component issue. The service disruption lasted 50 minutes, affecting the platform's ability to process messages and execute automated workflows in a timely manner. The team identified the root cause, implemented a fix, and fully resolved the incident after monitoring the results.

We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/09/2026 12:05PM

This incident has been resolved.

MONITORING 1 day ago - at 03/09/2026 11:58AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 03/09/2026 11:33AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 03/09/2026 11:18AM

We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.

Latest Gorgias outages

The chat application is unavailable - 1 day ago

Bad gateway error when accessing the helpdesk - 1 day ago

Analytics delayed for some users - 1 day ago

AI Agent degraded performance - 9 days ago

Knowledge Hub Impact / Recent tickets not up-to-date - 9 days ago

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