Outage in Gorgias
Bad gateway error when accessing the helpdesk
Resolved MajorIncident Report
Summary AI Generated
Gorgias experienced a major outage lasting 7.1 hours due to a network issue caused by unplanned updates from their cloud provider, resulting in network instability. The incident affected the REST API, web app, and mobile apps, with users encountering 502 bad gateway errors when trying to access their helpdesk. The issue was mitigated by restoring traffic and validating core functionality, with continued monitoring to ensure stability.
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 03/09/2026 08:34PM
This incident has been resolved.
MONITORING
1 day ago - at 03/09/2026 03:53PM
What happened:
A network issue affecting part of our infrastructure caused the Helpdesk API and related services to go down. This was triggered by unplanned updates from our cloud provider that led to unexpected network instability. We know this was frustrating and unfortunately outside of your control.
When:
Started: 2026-03-09 at 12:30 UTC
Mitigated: 2026-03-09 at 15:00 UTC
Impact:
During this time, the web app, mobile app, and main Helpdesk API were unavailable. If you tried to access your helpdesk, you would have seen a 502 error. We know how disruptive that can be, and we sincerely apologize for the inconvenience this caused you and your business.
Current status:
The issue has been mitigated. We've restored traffic and validated core functionality, and we're continuing to closely monitor things to make sure everything stays stable. We'll share more updates if anything changes.
INVESTIGATING
1 day ago - at 03/09/2026 01:34PM
We are currently investigating this issue.
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