GoTo Connect - Inbound and outbound calls failing in Brazil

We have confirmed with the affected PSTN peer that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Our engineers have already implemented mitigation and workaround measures to help minimize the impact. However, we remain dependent on our PSTN peer to fully resolve the issue.

We are monitoring the situation closely and will provide updates as new information becomes available.

Our engineers are still engaged with the impacted PSTN peer, while working to put workarounds in place to mitigate customer impact.

We will provide another update shortly.

We are continuing to work on a fix for this issue.

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

We are actively investigating reports that some GoTo Connect VoIP phone customers may be experiencing call connection issues in Brazil.

Our engineers are working to identify the issue and will provide another update shortly.