Outage in Graduway

Raise - All Regions - First Draft Delivery Delays

Resolved Minor
January 07, 2025 - Started 10 months ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating automated reports of a potential issue impacting automated First Draft prompt delivery in all regions. Please subscribe to this incident for further updates, or follow along on this page.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 01/07/2025 10:56PM

An issue impacting automated First Draft prompt delivery is now resolved and services have been restored. If you have any questions about status in the future, you can always get updates at this page. Thank you.

MONITORING 10 months ago - at 01/07/2025 04:17PM

We are seeing ongoing successful prompt delivery to fundraisers.

Please note that you may receive duplicate prompts as we work to ensure everyone has received their emails.

We are continuing to monitor, please subscribe to this incident for further updates, or follow along on this page.

MONITORING 10 months ago - at 01/07/2025 03:35PM

We are seeing ongoing successful prompt delivery to fundraisers. We are continuing to monitor, please subscribe to this incident for further updates, or follow along on this page.

MONITORING 10 months ago - at 01/07/2025 02:52PM

A fix has been implemented and we are continuing to monitor the results.

Fundraisers should start seeing prompts delivered shortly.

Fundraisers should continue to expect to receive 500 errors when trying to use prompts delivered yesterday or before. This is an expected consequence of last night's upgrade. Please see our Nylas Version Upgrade article for full information on this upgrade and what will be required from you.

IDENTIFIED 10 months ago - at 01/07/2025 01:59PM

Our engineers are now deploying a fix for this issue.

IDENTIFIED 10 months ago - at 01/07/2025 01:52PM

Our engineers have found and are now working to implement a fix for the issue impacting automated First Draft prompt delivery in all regions. Please subscribe to this incident for further updates, or follow along on this page.

IDENTIFIED 10 months ago - at 01/07/2025 11:40AM

Our engineers are continuing to work on a fix for the issue impacting automated First Draft prompt delivery in all regions.

Fundraisers should expect delayed delivery of their morning prompts until the issue is resolved.

Fundraisers should also expect to receive 500 errors when trying to use prompts delivered yesterday or before. This is an expected consequence of the upgrade last night.

Please subscribe to this incident for further updates, or follow along on this page.

IDENTIFIED 10 months ago - at 01/07/2025 10:50AM

Our engineers have identified an issue impacting automated First Draft prompt delivery in all regions and are currently working on implementing a fix. Please subscribe to this incident for further updates, or follow along on this page.

INVESTIGATING 10 months ago - at 01/07/2025 10:28AM

We are currently investigating automated reports of a potential issue impacting automated First Draft prompt delivery in all regions. Please subscribe to this incident for further updates, or follow along on this page.

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