Outage in Graduway
Salesforce API Blocked Connections - Raise Salesforce Clients
Resolved MajorIncident Report
Summary AI Generated
A Salesforce security enhancement introduced new connection requirements that blocked all Raise integration API calls, disrupting data loads and write-backs for Salesforce clients for approximately 42.5 hours. The required connection settings were updated to meet the new requirements, fully restoring Salesforce connectivity with data synchronization caught up through overnight processes.
An IP address restriction is blocking Raise connections to all Salesforce API calls (data loads and writebacks). We are actively investigating and working with outside vendors to restore access.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/29/2026 10:01AM
We have identified the root cause and resolved the Salesforce synchronization issue affecting data loads and write-backs.
Root Cause: A recent Salesforce security enhancement introduced new connection requirements, which caused our integration to be blocked once the change took effect.
Resolution: The required connection settings have been updated, and Salesforce connectivity has been fully restored. Our team is continuing to monitor the integration to ensure synchronization remains stable. Thank you for your patience while we worked to resolve this issue.
MONITORING
8 days ago - at 07/28/2026 07:20PM
A fix has been implemented and we will continue to monitor. Writebacks and data loads should be caught up in overnight processes.
IDENTIFIED
8 days ago - at 07/28/2026 07:16PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 07/28/2026 01:08PM
We are continuing to work with our external vendors to restore access to the Salesforce API
INVESTIGATING
9 days ago - at 07/27/2026 08:11PM
We continue to investigate with outside vendors to restore access to the Salesforce API
INVESTIGATING
9 days ago - at 07/27/2026 03:34PM
An IP address restriction is blocking Raise connections to all Salesforce API calls (data loads and writebacks). We are actively investigating and working with outside vendors to restore access.
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