Outage in Graduway
Advance: Content Builder Editing Unavailable
Resolved MinorIncident Report
Summary AI Generated
Platform Admins on GradAdvance were unable to edit Content Box Sections via the CMS editor, encountering a blank page when accessing the "Edit this section" function. A fix was implemented on September 8, 2026, restoring functionality across most regions, though the Canada region required additional remediation. The incident was fully resolved across all regions on September 11, 2026, after approximately 75 hours of impact.
We are investigating an issue affecting Content Box Section editing in Advance, also known as the CMS editor, which Platform Admins access via the “Edit this section” hyperlink. Administrators may encounter a blank page when attempting to edit these sections. Our team is actively investigating and working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
Components affected
Graduway GradAdvanceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 09/11/2026 04:50PM
All regions correctly working for page content box system and resolved.
MONITORING
24 days ago - at 09/08/2026 10:16PM
Identified outstanding issue for Canada (CA) region during monitoring stage, other regions working and operational as expected.
MONITORING
24 days ago - at 09/08/2026 05:49PM
A fix has been implemented and we are actively monitoring the functionality.
IDENTIFIED
24 days ago - at 09/08/2026 05:48PM
The issue has been identified and a fix has been implemented to allow for site sections to be edited.
INVESTIGATING
24 days ago - at 09/08/2026 01:42PM
We are investigating an issue affecting Content Box Section editing in Advance, also known as the CMS editor, which Platform Admins access via the “Edit this section” hyperlink. Administrators may encounter a blank page when attempting to edit these sections. Our team is actively investigating and working to resolve the issue as quickly as possible. Please continue to reference this page for updates.
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