Outage in Graduway
Salesforce API Reconnection - Raise Saleforce Integrations
Resolved MajorIncident Report
Summary AI Generated
Salesforce security enhancements caused existing access and refresh tokens to expire, breaking API connections for affected Graduway clients and preventing successful reauthentication. The incident lasted approximately 26 hours while the team investigated the new connection requirements blocking reconnection. A fix was implemented to restore successful Salesforce API reauthentication, and the incident was fully resolved.
Recent Salesforce security enhancements have introduced new connection requirements. As a result, existing access and refresh tokens may have expired, requiring affected Salesforce connections to be reauthenticated.
We are actively investigating additional requirements that are currently preventing certain clients from successful reconnection to the Salesforce API.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 07/30/2026 07:40PM
This incident has been resolved.
MONITORING
6 days ago - at 07/30/2026 01:14PM
A fix has been implemented to allow Salesforce API connections to be successfully reauthenticated.
If you experience any issues while reconnecting, please contact support@gravyty.com for further assistance.
INVESTIGATING
7 days ago - at 07/29/2026 05:34PM
Recent Salesforce security enhancements have introduced new connection requirements. As a result, existing access and refresh tokens may have expired, requiring affected Salesforce connections to be reauthenticated.
We are actively investigating additional requirements that are currently preventing certain clients from successful reconnection to the Salesforce API.
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