Outage in Graduway

Raise: Service Interrupted for MyRaise Dashboard

Resolved Major

May 05, 2026 - Started about 6 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

The MyRaise Dashboard and legacy dashboard experienced access issues that prevented users from logging in or using the service. The incident lasted approximately 2 hours while engineers diagnosed and implemented a fix. Access to both dashboards was fully restored and the service returned to normal operation.

We are currently investigating the issue.

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Latest Updates ( sorted recent to last )

RESOLVED about 4 hours ago - at 05/05/2026 03:40PM

This incident has been resolved, access to the legacy and MyRaise dashboard has been restored.

MONITORING about 5 hours ago - at 05/05/2026 02:27PM

A fix is in the process of being implemented and we are monitoring the results.

IDENTIFIED about 5 hours ago - at 05/05/2026 01:46PM

We are investigating reports of access issues for users to the MyRaise and legacy dashboard. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates.

IDENTIFIED about 6 hours ago - at 05/05/2026 01:42PM

We are currently investigating the issue.

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