Outage in Grafana

Private Datasource Connect - Certificate invalid

Resolved Major
April 05, 2024 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are experiencing connectivity issues with Private Datasource Connect for instances running in Australia. Users experiencing this issue may encounter errors on their root ca certificate for PDC connections Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Components affected
Grafana AWS Australia - prod-au-southeast-1 Grafana AWS Brazil - prod-sa-east-1 Grafana AWS US East - prod-us-east-0 Grafana GCP Brazil - prod-sa-east-0 Grafana GCP India - prod-ap-south-0 Grafana Azure US Central - us-central2 Grafana GCP Singapore - prod-ap-southeast-0 Grafana AWS US West - prod-us-west-0 Grafana AWS India - prod-ap-south-1 Grafana GCP US Central - prod-us-central-0 Grafana Azure Netherlands - prod-eu-west-3 Grafana GCP Belgium - prod-eu-west-0 Grafana AWS Singapore - prod-ap-southeast-1 Grafana GCP Australia - prod-au-southeast-0 Grafana AWS Canada - prod-ca-east-0 Grafana AWS Germany - prod-eu-west-2 Grafana AWS Sweden - prod-eu-north-0 Grafana GCP UK - prod-gb-south-0
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/05/2024 03:02PM

Engineering has released a fix for all affected plugin versions and customers should no longer experience PDC certificate errors from this cause. At this time, we are considering this issue resolved. No further updates.

IDENTIFIED 6 months ago - at 04/05/2024 10:08AM

Engineering has identified this behaviour affects all regions using the following plugin versions:

grafana-jira-datasource-v1.9.2
grafana-gitlab-datasource-v1.8.0
grafana-oracle-datasource-v2.8.2
grafana-clickhouse-datasource v4.0.4

We are continuing to work to fix this issue and will provide updates as more information is shared.

IDENTIFIED 6 months ago - at 04/05/2024 09:18AM

Engineering has identified the issue and is currently exploring remediation options. At this time, users may continue to experience certificate errors on PDC in prod-au-southeast-1

We will continue to provide updates as more information is shared.

INVESTIGATING 6 months ago - at 04/05/2024 09:10AM

We are experiencing connectivity issues with Private Datasource Connect for instances running in Australia. Users experiencing this issue may encounter errors on their root ca certificate for PDC connections

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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