Outage in Grafana

Multiple components of Grafana down

Resolved Major
April 08, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

As of 5:30am UTC, we were alerted to an issue with the following components and what users experiencing these issues may encounter: - Authentication failing - Alerting impacted, unable to evaluate rules - Loki impacted, errors on read and write path - SLO plugin is down in the prod-us-east-0 cluster, unable to access page Engineering is actively engaged and assessing the issue. We will provide updates accordingly.
Components affected
Grafana GCP Belgium - prod-eu-west-0 Grafana AWS Germany - prod-eu-west-2 Grafana GCP US Central - prod-us-central-0 Grafana AWS Singapore - prod-ap-southeast-1 Grafana AWS India - prod-ap-south-1 Grafana AWS Sweden - prod-eu-north-0 Grafana Azure Netherlands - prod-eu-west-3 Grafana GCP UK - prod-gb-south-0 Grafana AWS Brazil - prod-sa-east-1 Grafana GCP Australia - prod-au-southeast-0 Grafana US-CENTRAL Grafana AWS Australia - prod-au-southeast-1 Grafana AWS US East - prod-us-east-0 Grafana GCP Singapore - prod-ap-southeast-0 Grafana AWS US West - prod-us-west-0 Grafana AWS Canada - prod-ca-east-0 Grafana GCP India - prod-ap-south-0 Grafana Azure US Central - us-central2 Grafana GCP Brazil - prod-sa-east-0 Grafana AWS Germany - prod-eu-west-2: Ingestion Grafana AWS Brazil - prod-sa-east-1: Ingestion Grafana AZURE - Ingestion Grafana AWS Canada - prod-ca-east-0: Ingestion Grafana AWS Sweden - prod-eu-north-0: Querying Grafana GCP Singapore - prod-ap-southeast-0: Ingestion Grafana AWS Singapore - prod-ap-southeast-1: Ingestion Grafana Azure Netherlands - prod-eu-west-3: Ingestion Grafana AWS US East - prod-us-east-0: Ingestion Grafana Azure US Central - us-central2: Querying Grafana AZURE - Querying Grafana AWS Australia - prod-au-southeast-1: Querying Grafana GCP US Central - prod-us-central-0: Ingestion Grafana AWS US West - prod-us-west-0: Ingestion Grafana GCP India - prod-ap-south-0: Querying Grafana US-CENTRAL: Querying Grafana GCP Belgium - prod-eu-west-0: Ingestion Grafana AWS India - prod-ap-south-1: Ingestion Grafana AWS Canada - prod-ca-east-0: Querying Grafana Azure US Central - us-central2: Ingestion Grafana AWS US East - prod-us-east-0: Querying Grafana AWS India - prod-ap-south-1: Querying Grafana GCP Brazil - prod-sa-east-0: Ingestion Grafana AWS Australia - prod-au-southeast-1: Ingestion Grafana Azure Netherlands - prod-eu-west-3: Querying Grafana AWS Sweden - prod-eu-north-0: Ingestion Grafana AWS Germany - prod-eu-west-2: Querying Grafana GCP Australia - prod-au-southeast-0: Querying Grafana AWS Singapore - prod-ap-southeast-1: Querying Grafana US-CENTRAL: Ingestion Grafana GCP Brazil - prod-sa-east-0: Querying Grafana AWS Brazil - prod-sa-east-1: Querying Grafana GCP UK - prod-gb-south-0: Ingestion Grafana GCP Belgium - prod-eu-west-0: Querying Grafana GCP Singapore - prod-ap-southeast-0: Querying Grafana GCP Australia - prod-au-southeast-0: Ingestion Grafana GCP US Central - prod-us-central-0: Querying Grafana AWS US West - prod-us-west-0: Querying Grafana GCP India - prod-ap-south-0: Ingestion Grafana EU-WEST: Querying Grafana GCP UK - prod-gb-south-0: Querying Grafana EU-WEST: Ingestion
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/08/2025 07:20AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 04/08/2025 06:06AM

We were alerted to this incident affecting Mimir in the prod-us-east-0 cluster as well.

INVESTIGATING about 1 month ago - at 04/08/2025 05:46AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 04/08/2025 05:42AM

As of 5:30am UTC, we were alerted to an issue with the following components and what users experiencing these issues may encounter:
- Authentication failing
- Alerting impacted, unable to evaluate rules
- Loki impacted, errors on read and write path
- SLO plugin is down in the prod-us-east-0 cluster, unable to access page

Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

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