Outage in Grafana

Issue with Multiple Components in prod-eu-west-2 and prod-eu-west-4

Resolved Major
April 10, 2025 - Started 10 days ago - Lasted 40 minutes
Official incident page

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Outage Details

As of 1:15am UTC, we were alerted to an issue with the following components in prod-eu-west-2 and prod-eu-west-4 clusters, and what users experiencing these issues may encounter: - Authentication failing - Alerting, partial degradation of rule evaluation as well as configuration syncs - Loki impacted, errors on read and write path - SLO plugin is down, unable to access page Engineering is actively engaged and noted that the issue is stabilizing. We are continuing to monitor this.
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 04/10/2025 02:06AM

This incident has been resolved.

MONITORING 10 days ago - at 04/10/2025 01:27AM

As of 1:15am UTC, we were alerted to an issue with the following components in prod-eu-west-2 and prod-eu-west-4 clusters, and what users experiencing these issues may encounter:
- Authentication failing
- Alerting, partial degradation of rule evaluation as well as configuration syncs
- Loki impacted, errors on read and write path
- SLO plugin is down, unable to access page

Engineering is actively engaged and noted that the issue is stabilizing. We are continuing to monitor this.

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