Outage in Granicus

Granicus Issue Notification: govService Firmstep Email Delivery Delays

Resolved Minor
January 15, 2024 - Started over 1 year ago - Lasted about 21 hours
Official incident page

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Outage Details

Granicus Issue Notification: govService Firmstep Email Delivery Delays Granicus Engineering teams are investigating an issue with slower email processing in govService Firmstep. Our teams are prioritising this issue, and further updates will be provided as soon as possible. Product: govService Firmstep Email Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us at support.granicus.com. Thank you, Granicus Customer Support
Components affected
Granicus govService U.K.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/16/2024 09:12AM

Granicus Engineering teams have identified and resolved the issue impacting govService Emails. We apologise for any inconvenience this service issue may have caused and thank you for your patience.

Product: govService Email

If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

IDENTIFIED over 1 year ago - at 01/15/2024 01:20PM

Granicus Engineering teams have identified the issue with delayed emails in govService Firmstep.

Our teams will provide further updates until we have the issue fully resolved.

Thank you,
Granicus Customer Support

INVESTIGATING over 1 year ago - at 01/15/2024 12:33PM

Granicus Issue Notification: govService Firmstep Email Delivery Delays

Granicus Engineering teams are investigating an issue with slower email processing in govService Firmstep. Our teams are prioritising this issue, and further updates will be provided as soon as possible.

Product: govService Firmstep Email

Updates on this issue will continue to be provided on status.granicus.com. For other issues or questions, please contact us at support.granicus.com.

Thank you,
Granicus Customer Support

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