Outage in Granicus

govAccess - Vision Site Search Issue

Resolved Major

March 25, 2025 - Started about 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

Granicus Engineering teams are currently investigating an issue with Site Search. Only customers using Site Search are impacted by this issue. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess - Vision Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Components affected

Granicus govAccess Vision CMS

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/26/2025 11:18AM

This incident has been resolved.

MONITORING about 1 year ago - at 03/25/2025 05:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 03/25/2025 05:05PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 03/25/2025 04:05PM

Granicus Engineering teams are currently investigating an issue with Site Search. Only customers using Site Search are impacted by this issue. Our teams are working on this issue as priority and further updates will be provided as soon as possible.

Product: govAccess - Vision

Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

Thank you,
Granicus Customer Support

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