Outage in Graphium Health
Service Outage
Resolved MajorIncident Report
We are currently investigating a service outage that is affecting mobile and dashboard access.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 09/08/2025 08:18PM
This incident has been resolved.
MONITORING
5 months ago - at 09/08/2025 08:16PM
Dashboard services are also now fully operational. Thank you for your patience as we worked through this issue.
MONITORING
5 months ago - at 09/08/2025 07:53PM
We are seeing issues with dashboard logins which we continue to investigate. Mobile and integration services are operating normally.
MONITORING
5 months ago - at 09/08/2025 07:26PM
We are continuing to monitor for any further issues.
MONITORING
5 months ago - at 09/08/2025 07:25PM
We have deployed a fix and services are once again available. Engineers are monitoring as traffic levels return to normal.
IDENTIFIED
5 months ago - at 09/08/2025 06:32PM
The fix we attempted failed to resolve the issue. We are still investigating.
IDENTIFIED
5 months ago - at 09/08/2025 05:51PM
We are currently deploying a fix that we anticipate will resolve the issue.
INVESTIGATING
5 months ago - at 09/08/2025 05:38PM
We are continuing to investigate this issue. We believe we have identified a problem with an automated deployment that inadvertently introduced an updated dependency.
INVESTIGATING
5 months ago - at 09/08/2025 05:09PM
We suspect this outage is related to an upstream infrastructure provider issue, but we continue to investigate. Thank you for your patience.
INVESTIGATING
5 months ago - at 09/08/2025 04:47PM
We are continuing to investigate this issue.
INVESTIGATING
5 months ago - at 09/08/2025 04:42PM
We are currently investigating a service outage that is affecting mobile and dashboard access.
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