Intermittent Performance and Connectivity Issues

We are closing this incident as all systems are operational and all prior issues have resolved. As previously stated, this issue was the result of an infrastructure failure with our upstream service provider. We continue to work with them to better understand the root cause of the outage and final resolution. Thank you for your patience today as we worked through this situation.

Respectfully,

The Graphium Health Team

We continue to monitor platform performance, and our infrastructure provider continues to work toward a full resolution. Currently everything is operating normally. We'll post any further updates as they become available.

This has been verified to be an infrastructure issue at our cloud service provider. We are currently working with their team as they progress toward a resolution. Thank you for your patience.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We continue to experience degraded performance and intermittent connectivity issues due to infrastructure issues that we are actively troubleshooting.

Starting approximately 7:45 AM Central, we began experiencing performance degradation due to an unhealthy database node impacting our database cluster. We are conducting a root cause analysis to determine what caused the node to fail. No data was lost, as we successfully failed over to a replica. We are continuing to investigate to ensure optimal performance.

We are currently investigating reports of intermittent slow performance and connectivity issues.