Outage in Grasshopper

GoTo Connect - Issues with Outbound Calls

Resolved Major
August 25, 2025 - Started about 18 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect VoIP Phones Calls and GoTo Connect customers may be experiencing issues while making outbound calls. Our engineers are working to identify the issue and will provide another update shortly.
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 08/25/2025 04:36AM

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 17 hours ago - at 08/25/2025 04:30AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

IDENTIFIED about 17 hours ago - at 08/25/2025 04:28AM

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING about 18 hours ago - at 08/25/2025 03:38AM

We are actively investigating reports that some GoTo Connect VoIP Phones Calls and GoTo Connect customers may be experiencing issues while making outbound calls.

Our engineers are working to identify the issue and will provide another update shortly.

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