LogMeIn Resolve, GoToMyPC and Pro/Central - Issues with the application

We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize the impact on future recurrence.

Our engineers have confirmed that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

Our engineers are still monitoring for any improvements the product availability in the light of mitigation actions performed by Microsoft Azure.

We will provide another update in 1 hour or earlier if the situation improves.

We are continuing to monitor the situation with the Azure incident and applying workarounds where possible.

Our engineers have implemented workarounds for some LogMeIn Resolve and were able to restore the Login, Helpdesk and Reporting functions.

Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.

We are continuing to monitor the behavior of all LogMeIn products. Microsoft Azure is currently experiencing an incident which is at the source of these issues.

We will be updating this status page in the next 30 minutes or earlier if the situation progresses.

Our engineers continue to monitor the situation and explore potential workarounds for this issue.

Our engineers have identified that join.me is also affected by this issue.

For Pro/Central, the following actions can be taken as a workaround to access Remote Control.

- Click on Computer Properties > At "Status" field Click Connect to this Computer link
- Click on Computer Properties > Select "Desktop Shortcut" tab > Follow the instructions in the "Create your shortcut" section
- Start Remote Control via LogMeIn Client

We are currently seeing impacts on the following features across the LogMeIn portfolio:
- Resolve ZeroTrust features
- Access to Pro/Central
- GoToMyPC Web Access

We will provide another update shortly as our engineering teams are working on mitigation actions.

Our engineers have identified the issue coming from an upstream cloud provider and are now actively working towards a resolution.

We will provide another update shortly.

We are actively investigating reports that some LogMeIn Resolve customers may be experiencing issues accessing the application.

Our engineers are working to identify the issue and will provide another update shortly.