Grasshopper Outage History

LogMeIn Rescue, Pro, and Central customers experienced issues downloading applets needed to start or join remote sessions for 7.4 hours. The problem was intermittent in nature, preventing users from establishing proper remote connections. Engineers identified and implemented a fix, with all systems confirmed as fully operational after monitoring for stability.

Grasshopper experienced login issues affecting some customers using their mobile apps for approximately 16 hours. Engineers identified and corrected the underlying problem, restoring full functionality to all systems. The incident was resolved with confirmation that all services returned to 100% operational status.

GoTo Connect experienced a major service incident where call recordings and transcripts were delayed or unavailable for 7.5 hours. Engineers identified and actively worked on the underlying issue affecting the recording and transcript systems. The problem was resolved with all systems restored to full operational status, and the company committed to conducting an internal review to prevent future occurrences.

GoTo Connect customers experienced issues opening the GoTo App for 30 minutes on May 6th, 2026. The incident affected app connectivity and prevented users from accessing the service. Engineers identified and resolved the underlying issue, restoring full functionality to all systems.

GoTo applications experienced a major authentication issue causing 504 timeouts that prevented users from logging into multiple services including GoTo Meeting, GoTo Admin, GoTo Connect, Contact Center, Analytics, and Resolve. The incident lasted 1.2 hours before engineers identified and corrected the underlying cause, restoring full functionality to all affected systems.

GoTo Connect VoIP phone customers experienced intermittent failures when completing inbound calls due to 503 errors caused by an incident with a third-party service provider. The issue affected some customers' ability to receive calls properly for 35 minutes. The underlying provider resolved the problem and all systems returned to full operational status.

GoTo Connect customers experienced call quality issues across Web, Desktop, and Mobile platforms for 51 minutes. The incident affected voice communication quality for users of the service. Engineers identified and corrected the underlying issue, restoring full operational status to all systems.

GoTo Connect customers experienced audio quality issues during phone calls for 27 minutes. The service disruption affected call audio functionality across the platform. Engineers identified and resolved the underlying issue, restoring full operational status to all systems.

GoTo Webinar, GoTo Training, and GoTo Meeting experienced issues preventing customers from starting sessions for 2.7 hours. Engineers identified and deployed mitigating actions to resolve the problem. All systems were confirmed to be fully operational after monitoring the recovery.

GoTo Contact Center experienced a major incident where call queue calls were not being properly distributed to agents, affecting Contact Center customers using the Call Queue feature. The issue lasted 3.4 hours before engineers identified and corrected the underlying problem. All systems were confirmed to be fully operational after monitoring, and the company committed to conducting an internal review to prevent future occurrences.