Grasshopper Outage History

GoTo Connect VoIP phone customers experienced intermittent failures when completing inbound calls due to 503 errors caused by an incident with a third-party service provider. The issue affected some customers' ability to receive calls properly for 35 minutes. The underlying provider resolved the problem and all systems returned to full operational status.

GoTo Connect customers experienced call quality issues across Web, Desktop, and Mobile platforms for 51 minutes. The incident affected voice communication quality for users of the service. Engineers identified and corrected the underlying issue, restoring full operational status to all systems.

GoTo Connect customers experienced audio quality issues during phone calls for 27 minutes. The service disruption affected call audio functionality across the platform. Engineers identified and resolved the underlying issue, restoring full operational status to all systems.

GoTo Webinar, GoTo Training, and GoTo Meeting experienced issues preventing customers from starting sessions for 2.7 hours. Engineers identified and deployed mitigating actions to resolve the problem. All systems were confirmed to be fully operational after monitoring the recovery.

GoTo Contact Center experienced a major incident where call queue calls were not being properly distributed to agents, affecting Contact Center customers using the Call Queue feature. The issue lasted 3.4 hours before engineers identified and corrected the underlying problem. All systems were confirmed to be fully operational after monitoring, and the company committed to conducting an internal review to prevent future occurrences.