Halo Outage History

Halo experienced service degradation affecting US hosted instances due to an incident with their AWS service provider, impacting the Core Application and Reporting components. The issues were mitigated within approximately 1.5 hours, with affected functionality restored for customers. The team continued monitoring the situation throughout the extended 57.5-hour duration of the underlying provider incident.

The Halo application experienced slowness issues affecting customers on EU7 database resources, impacting the core application, reporting, and automations functionality. The incident was classified as minor but lasted 74.5 hours before the cause was isolated and a fix was applied. The team continued monitoring the situation after implementing the resolution.

The Halo Core Application experienced performance degradation on the US-STABLE2 hosted environment for 32 minutes. The service team investigated and resolved the issues affecting users on this specific deployment. The incident was classified as minor severity and has been fully resolved.

The Halo application experienced increased error rates and availability drops for customers in the AE region due to AWS infrastructure issues affecting two availability zones in the me-central-1 region, impacting core application functions, email processing, integrations, reporting, and automations. The engineering team restored services by uploading backups to secure storage and implementing recovery processes, while offering temporary regional migration options for affected clients through their customer success managers. The incident lasted 240 hours with ongoing migration of attachments and images to ensure full accessibility.

The US15 database cluster experienced issues that caused service degradation across multiple Halo components including the core application, email processing, integrations, reporting, automations, live chat, and trials. A fix was implemented within 3.5 hours, restoring normal application performance for affected customers.

The Halo hosted solution experienced issues affecting multiple core components including the main application, email processing, integration syncs, reporting, automations, and live chat functionality. The service disruption lasted 16 minutes while the team investigated the problems. The incident was classified as minor and has been resolved.