Outage in Halp

Halp customers are unable to login with Slack

Resolved Minor
April 09, 2024 - Started 9 months ago - Lasted about 10 hours
Official incident page

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Outage Details

Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.
Components affected
Halp Web
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 04/09/2024 01:58PM

Customers are now able to login to Halp

IDENTIFIED 9 months ago - at 04/09/2024 08:40AM

Login with Slack to Halp web is still broken. "Add to Slack" from JSM Chat and VA is fixed.

IDENTIFIED 9 months ago - at 04/09/2024 04:19AM

Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.

Latest Halp outages

Assist Home not loading for some customers - 10 months ago
Halp is experiencing a performance degradation - about 2 years ago
Delays with ticket creation and reports of duplicate ticket threads - about 2 years ago
Email delivery is failing - over 2 years ago
Some teams are impacted by fields being removed when editing tickets - over 2 years ago

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