Outage in Halp
Halp customers are unable to login with Slack
Resolved MinorIncident Report
Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 04/09/2024 01:58PM
Customers are now able to login to Halp
IDENTIFIED
over 1 year ago - at 04/09/2024 08:40AM
Login with Slack to Halp web is still broken. "Add to Slack" from JSM Chat and VA is fixed.
IDENTIFIED
over 1 year ago - at 04/09/2024 04:19AM
Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.
Latest Halp outages
Assist Home not loading for some customers - over 1 year ago
Halp is experiencing a performance degradation - almost 3 years ago
Delays with ticket creation and reports of duplicate ticket threads - almost 3 years ago
Email delivery is failing - over 3 years ago
Some teams are impacted by fields being removed when editing tickets - over 3 years ago
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