Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Halp

Delays with ticket creation and reports of duplicate ticket threads

Resolved Minor
November 18, 2022 - Started over 3 years ago - Lasted about 5 hours
Official incident page

Incident Report

We experienced an incident due to a migration ran by the engineering team. Delays with ticket creation and issues with messaging were reported by users of our Slack product. We believe most behaviors to be resolved but are currently investigating issues with duplicate ticket thread messages for certain users.
Components affected
Halp Web Halp Slack Apps/Integrations

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial
  • No credit card
  • 14-day trial
  • 2-minute setup
IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 3 years ago - at 11/18/2022 08:50PM

This incident has been resolved.

MONITORING over 3 years ago - at 11/18/2022 04:53PM

A fix has been implemented and we are continuing to monitor the situation.

INVESTIGATING over 3 years ago - at 11/18/2022 04:13PM

We are continuing to investigate this issue.

INVESTIGATING over 3 years ago - at 11/18/2022 04:13PM

We experienced an incident due to a migration ran by the engineering team. Delays with ticket creation and issues with messaging were reported by users of our Slack product. We believe most behaviors to be resolved but are currently investigating issues with duplicate ticket thread messages for certain users.

Latest Halp outages

Halp customers are unable to login with Slack - about 2 years ago
Assist Home not loading for some customers - about 2 years ago
Halp is experiencing a performance degradation - over 3 years ago
Email delivery is failing - almost 4 years ago
Some teams are impacted by fields being removed when editing tickets - almost 4 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook