Outage in Healthwise

OUTAGE: Microsoft Azure outage impacting Healthwise by WebMD Ignite Solutions

Resolved Major

October 29, 2025 - Started 3 months ago - Lasted about 3 hours
Official incident page

Incident Report

WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down. We are monitoring the situation and will report as Microsoft addresses the Azure outage.

Components affected

Healthwise Coach Healthwise Communicate Healthwise Custom Content Manager Healthwise EMR Module Healthwise Hosted Knowledgebase

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/29/2025 07:28PM

All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.

INVESTIGATING 3 months ago - at 10/29/2025 04:50PM

We are continuing to investigate this issue.

INVESTIGATING 3 months ago - at 10/29/2025 04:46PM

WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down.

We are monitoring the situation and will report as Microsoft addresses the Azure outage.

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