Outage in Healthwise

OUTAGE: Microsoft Azure outage impacting Healthwise by WebMD Ignite Solutions

Resolved Major
October 29, 2025 - Started 2 days ago - Lasted about 3 hours
Official incident page

Incident Report

WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down. We are monitoring the situation and will report as Microsoft addresses the Azure outage.
Components affected
Healthwise Custom Content Manager Healthwise EMR Module Healthwise Hosted Knowledgebase Healthwise Coach Healthwise Communicate

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/29/2025 07:28PM

All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.

INVESTIGATING 2 days ago - at 10/29/2025 04:50PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/29/2025 04:46PM

WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down.

We are monitoring the situation and will report as Microsoft addresses the Azure outage.

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MONITORING: Ignite Education APIs (V3) search, collection path, service line path endpoints failing - 6 months ago
RESOLVED: Coach - Performance Issues - 9 months ago
RESOLVED: Coach - degraded performance Issues - 9 months ago

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